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21012 Hilliard Boulevard
Rocky River, Ohio 44116

(440) 331-0600

Official website of the City of Rocky River, Ohio, providing community profile, information on local government, safety forces and education.

Rocky River Updates

Filtering by Category: news

Fishing Pier at Bradstreet’s Landing - Closed

James Umerley

The fishing pier at Bradstreet’s Landing Park on Lake Road will be closed as of today, September 15, 2017.  The City will be making a thorough evaluation of the pier and its infrastructure.  During the evaluation the pier will be closed for safety reasons. Thank you for your understanding and cooperation while we further evaluate the pier’s structural needs.  There is no re-opening date for the pier at this time.  The park will remain open.

Back to School Traffic Safety!

James Umerley

We have had a busy summer in Rocky River and with school resuming this week it will only get busier! Please take a few minutes to remember some basic traffic safety rules, no matter how you plan to get around this fall. 

If you drive, please be aware that there will be more pedestrians during school commute times. Take the extra time to look for them, especially before turning right and driving through crosswalks. Watch for pedestrians when pulling onto a roadway from driveways, shopping centers, or other private property. Drivers have a duty to stop prior to crossing sidewalks and to yield to pedestrians. 

Remember to stop for school buses when they are loading or unloading children. If a school bus has activated red flashing lights or deployed a stop sign, it unsafe and a traffic violation to overtake the school bus going the same direction on any street. If a street has four or more lanes or is divided by a median, drivers may pass a school bus going the opposite direction. 


Watch our for bicycle riders, too! Bikes can operate on roadways or sidewalks in Rocky River. If a bicycle operator chooses to ride in the street, he or she must comply with all traffic laws, including riding with the flow of traffic, obeying traffic control devices and traffic lights, signaling intentions, and having proper lighting during restricted hours. If a bicycle rider chooses to ride on the sidewalk, he or she must comply with pedestrian traffic laws, like crossing at crosswalks and with traffic signals. Drivers of motor vehicles must stay at least three feet from bicycles when passing in the roadway. It is recommended that bicyclists always wear a helmet when riding. 

Rocky River law requires pedestrians to walk on sidewalks when they are available. If there are no sidewalks available, pedestrians may walk in the roadway, against traffic, staying as close to the curb as practical. 

Road construction and improvements continue throughout Rocky River, including water and sewer work on Lakeview and Hampton Roads, and repaving throughout the City. The City will continue to update residents as the roadwork progresses. 

As always, please report any traffic hazards to the Rocky River Police Department at 440-331-1234. 

Simple Recycling

James Umerley

Dear Rocky River Residents:

     Beginning next week, Simple Recycling will offer new opportunities for all residents of Rocky River to participate in curbside recycling of unwanted items.  This no cost, curbside collection offers everyone additional opportunities to remove items from waste collection and lower our community’s landfill costs.  The City will continue to collect from your backyard the blue bag co-mingled recycling containing appropriate paper, plastics, metal and glass on your scheduled refuse collection day.

     Enclosed are items to help you recycle cloth and related materials with Simple Recycling, a company that collects unwanted items that you do not wish to donate to a charitable organization.  Items that can be collected are clean clothing, sheets, towels, blankets or other materials.  In addition, small appliances, tools, toys and shoes can also be recycled. The enclosed information explains the Simple Recycling process. As in all recycling efforts, eliminating these items from the landfill will save the City landfill fees. In addition, the City will receive a modest rebate from Simple Recycling that will be applied to our Refuse and Recycling efforts.

      Recycling items with Simple Recycling is straightforward:  fill the Simple Recycling bag provided with unwanted items and place the bag on your tree lawn the day of your refuse collection.  An empty replacement bag will be left on your doorstep for your next donation.  Simple Recycling will collect their recycling bags weekly from your tree lawn.  Please use the easy to spot “Simple Recycling” bag which will be easily recognized and collected by Simple Recycling personnel.

      We appreciate all your efforts to recycle and are pleased to offer this convenient opportunity to discard unwanted items and avoid additional landfill costs.  Thank you.


Pamela Bobst
City of Rocky River

Internet Purchase Exchange Locations (IPELs)

James Umerley

We're happy to announce that the Rocky River Police Department has been designated a MeetUp Spot where sales transactions that originate online using apps such as OfferUp, Facebook Marketplace, or Craigslist can be securely completed.

In addition to reducing the chance of fraudulent or criminal transactions, Internet Purchase Exchange Locations (IPELs) let buyers and sellers avoid giving personal information, such as home or work addresses, to complete a transaction.

As always, buyers and sellers should only make transactions they are comfortable with. Police will not be screening transactions, but will be available if problems arise. Buyers and sellers are welcome to come into the department lobby for extra security.

Regardless of the meeting place, buyers and sellers should avoid meeting at night but, if they must, should choose a well lit, public location with other people around. Try to bring a family member or friend when completing a transaction, and consider using cash or another form of payment that does not disclose personal financial or identifying information.

Happy Sales!

Rules on Open Burning, Recreational Fires and Portable Outdoor Fireplaces

James Umerley

Rules on Open Burning, Recreational Fires and Portable Outdoor Fireplaces

As the weather improves and we shed our winter gear, our Fire Prevention Bureau has important safety information and rules to share with our residents who wish to enjoy outdoor fires.  Questions about these rules should be directed to the Fire Prevention Bureau by calling 440-895-2589.

Recreational Fires

  • Fire must be at least 25 feet from structures and other combustible materials
  • Fuel area may not exceed 3 feet in diameter may not exceed 2 feet in height
  • Only solid fuels are allowed (no rubbish)
  • Dry grass, leaves and other combustibles must be cleared for a minimum of 10 feet around the fire area
  • Any condition which could cause a fire to spread within 25 feet of a structure must be eliminated
  • Fire must be constantly attended by a competent adult
  • A portable fire extinguisher with a minimum 4-A rating, or alternative means of extinguishment such as a garden hose, must be in place for immediate use
  • In addition, as a respectful neighbor please be mindful of excessive smoke that may be an annoyance to neighbors.


Portable Outdoor Fireplaces

  • Must be at least 15 feet from structures and other combustible materials
  • Only solid fuels are allowed (no rubbish)
  • May be an open design or equipped with a small hearth opening and a short chimney or chimney opening in the top
  • Must be used in accordance with manufacturer’s instructions
  • Must be constantly attended by a competent adult
  • A portable fire extinguisher with a minimum 4-A rating, or alternative means of extinguishment such as a garden hose, must be in place for immediate use.
  • In addition, as a respectful neighbor please be mindful of excessive smoke that may be an annoyance to neighbors.



  • A permit is required for open burning which includes burn barrels, bonfires, beach debris, or fires regulated by the EPA Clean Air Act.


Prohibited Burning

  • The burning of yard waste, rubbish, trash, combustible and non-combustible waste materials is prohibited.


Rocky River is the fifth city in Cuyahoga County to post their spending on

James Umerley

January 4, 2017          


Treasurer Josh Mandel Announces Launch of Cuyahoga County Local Government Checkbooks on

Momentum Grows for Statewide Government Transparency with Over 990 Local Government and School Districts Partnering with


COLUMBUS – Ohio Treasurer Josh Mandel announced today the launch of the City of Rocky River, Rocky River Municipal Court, Rocky River Wastewater Treatment Plant, the Tri-City Park and the Safe Air for the Environment (S.A.F.E.) Council of Governments’ online checkbooks on  In December 2014, Treasurer Mandel launched, which sets a new national standard for government transparency and for the first time in Ohio history puts all state spending information on the internet. recently earned Ohio the number one government transparency ranking in the country for the second year in a row. 


Rocky River is the fifth city in Cuyahoga County to post their spending on, and the Rocky River Municipal Court, Rocky River Wastewater Treatment Plant, Tri-City Park and S.A.F.E. Council of Governments are the third, fourth, fifth and sixth special districts in Cuyahoga County to post their spending on


The following is a breakdown of today’s local government sites:


·         Rocky River’s online checkbook includes over 70,000 individual transactions that represent more than $185 million of total spending over the past six years.

·         Rocky River Municipal Court’s online checkbook includes over 10,900 individual transactions that represent more than $15.8 million of total spending over the past six years.

·         Rocky River Wastewater Treatment Plant’s online checkbook includes over 6,400 individual transactions that represent more than $29 million of total spending over the past six years. 

·         Tri-City Park’s online checkbook includes over 200 individual transactions that represent more than $52,000 of total spending over the past six years.

·         S.A.F.E. Council of Governments’ online checkbook includes 12 individual transactions that represent more than $4,000 of total spending over the past four years.  


“I believe the people of Cuyahoga County have a right to know how their tax money is being spent, and I applaud local leaders here for partnering with my office to post the finances on,” said Treasurer Mandel.  “By posting local government spending online, we are empowering taxpayers across Ohio to hold public officials accountable.”


”Rocky River is excited to join,” said Rocky River Mayor Pamela Bobst.  “This website will provide greater transparency for our residents and allows easy access to public information. The officials of Rocky River, the Municipal Court and the Wastewater Treatment Plant continuously work to be transparent with the greater community. This website will allow citizens to use up-to-date technology to view expenditures in an easy and convenient format, and we are excited to join.”


On April 7, 2015 Treasurer Mandel sent a letter to 18,062 local government and school officials representing 3,962 local governments throughout the state calling on them to place their checkbook level data on and extending an invitation to partner with his office at no cost to local governments.  These local governments include cities, counties, townships, schools, library districts and other special districts. 


A large coalition of statewide and local government organizations have expressed support for and local government transparency, including:


·         Ohio Municipal League

·         Ohio Township Association

·         Ohio Association of School Business Officials

·         Buckeye Association of School Administrators

·         County Commissioner Association of Ohio

·         County Auditor Association of Ohio

·         Ohio Newspaper Association

·         Ohio Society of CPAs

·         Buckeye Institute

·         Common Cause Ohio was launched on December 2, 2014, marking the first time in Ohio history when citizens could actually see every expenditure in state government.  Since its launch, has received overwhelming support from newspapers and groups across the state and, as of January 3, 2017 there have been more than 686,000 total searches on the site. displays more than $564 billion in spending over the past eight years, including more than 153 million transactions.  The website includes cutting-edge features such as:


·         “Google-style” contextual search capabilities, to allow users to sort by keyword, department, category or vendor;

·         Fully dynamic interactive charts to drill down on state spending;

·         Functionality to compare state spending year-over-year or among agencies; and,

·         Capability to share charts or checks with social media networks, and direct contact for agency fiscal offices.


In March 2015, the U.S. Public Interest Research Group (U.S. PIRG) released their annual “Following the Money 2015” report and Treasurer Mandel earned Ohio the number one transparency ranking in the country for providing online access to government spending data.  Ohio was prominently featured in the report after climbing from 46th to 1st in spending transparency as a result of Treasurer Mandel’s release of  Due to the launch of, Ohio received a perfect score of 100 points this year – the highest score in the history of the U.S. PIRG transparency rankings.


In April 2016, U.S. PIRG announced that Treasurer Mandel earned Ohio the number one government transparency ranking in the country for the second consecutive year in a row.  Due to the launch of, Ohio again received the highest perfect score of 100 points this year – marking the second time in two years Ohio received the highest possible score in the history of the U.S. PIRG transparency rankings.   


The Treasurer’s office is partnering with OpenGov, a leading Silicon Valley government technology company, to provide residents of Ohio the ability to view and search local government expenditures in a user-friendly, digital format.  “Ohio is setting the standard for financial transparency on an unprecedented scale. We are excited to partner with the Treasurer’s office to bring world-class technology to communities large and small across the state,” said Zachary Bookman, CEO of OpenGov.


For more information or to view your local government website, visit the Local Government option on or click on:


















Our Mission: The mission of the Ohio Treasury is to protect, manage, and invest state money with integrity and high ethical standards while providing innovative financial services and educational resources to all Ohioans. Confidentiality Notice: This message and any response to it may constitute a public record, and therefore may be available upon request in accordance with Ohio public records law (ORC 149.43). This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient(s), please contact the sender by reply email and destroy all copies of the original message. 

Rocky River City School District Digital Newsletter

James Umerley

On Behalf of the Rocky River City School District


Dear Rocky River Resident,

We are pleased to share with you the first issue of our Rocky River City School District Digital Newsletter - Fall 2016.  To be published quarterly, this newsletter will highlight achievements of our students and staff and provide information about our schools.

To receive future issues of our digital newsletter, please sign up here:


Dianna R. Foley, Ph.D. Executive Director, Communications & Technology Rocky River City School District

“What can you do” To Prevent Fires?

James Umerley

For Immediate Release                                                                       Contact: Chief Aaron Lenart

October 10, 2016





Fire is everyone’s fight, and that’s why the Rocky River Fire Department, in conjunction with the State Fire Marshal’s office, is asking Ohioans to think of one thing they can do to prevent or prepare for a fire.


The “What can you do?” social media campaign will highlight pledges to take action when it comes to fire safety. Fire officials throughout the state are encouraging Ohioans to take the pledge and post a photo on their social media accounts and use the hashtag #WhatCanYouDo or send it to your local fire department.


“We want to use this as a way to get everyone thinking about what they can do to be fire safe at home,” State Fire Marshal Larry L. Flowers said. “A proactive approach will help eliminate fire risks in your home, making you and your family safer.”

“It’s also important to make sure you’re prepared in the unfortunate case of a fire,” Chief Aaron Lenart said. “Practicing your fire escape plan and making sure you have working smoke alarms in your home can help protect you if your home does catch fire.”


This campaign will kick off during Fire Prevention Week, October 9-15, 2016. The national theme is “Don’t Wait – Check the Date!” which encourages everyone to check the manufacture date on their smoke alarms. If the date on your alarm is more than ten years ago, the entire unit needs to be replaced. Smoke alarms are less effective after ten years.


For more fire prevention information, please visit our website  or go to the State Fire Marshal’s website

Prescription Drug Drop Box Program Information

James Umerley

Prescription Drug Drop Box Program Information

Rx Drug Drop Box is located in the lobby of the Rocky River Police Station

21012 Hilliard Boulevard


Prescription opiates are often the gateway to heroin addiction.  Prescription opiates are commonly found in many medicine cabinets.  It is vital that old prescriptions be properly disposed of in order to keep one's family safe.  Pills left unattended in a bathroom or medicine cabinet can be easily taken and misused.


Please utilize Cuyahoga County's Rx Drug Drop Box located in the lobby of the Rocky River Police Station, 21012 Hilliard Boulevard.  The box is available for your use 24/7.  Keep your loved ones safe.  It's easy!  Do it today!


James Umerley





Bioretention areas are stormwater cells or basins that use soil, mulch, and vegetation as a natural filtration device to remove pollutants and nutrients from runoff. This bioretention area improves water quality by utilizing:

Bioretention Soil - Specialized planting soil with a higher sand content that supports infiltration.

Filter Layers - Small gravel and sand layer that prevents soil particles from migrating down into the drainage bed.

Gravel Layer - Gravel bed acts as subsurface water storage while also providing drainage access to outlet pipes.



√ Intercept runoff with strategically placed curb cuts.

√ Reduce the amount of runoff into storm sewers and Lake Erie.

√ Infiltrate stormwater runoff into the soil.

√ Purify stormwater runoff through soil infiltration.



This project demonstrates how Green Infrastructure measures like bioswales, rain gardens, and permeable pavers might be incorporated into other public and private properties.


Rocky River was awarded a $210,000 grant from the Ohio Environmental Protection Agency (Ohio EPA) under the provisions of Section 319 of Ohio’s Nonpoint Source Program. This product or publication was financed in part or totally through this grant. The contents and views, including any opinions, findings, conclusions, or recommendations, contained in this product or publication are those of the authors and have not been subject to any Ohio EPA peer or administrative review and may not necessarily reflect the views of either Agency, and no official endorsement should be inferred.


A Rain Garden consists of a depression that allows for shallow ponding of runoff and gradual infiltration through the bioretention soil, after which it either drains through underlying soils or enters the storm sewer system through an underdrain system.


Native plants and grasses assist through the uptake of water and nutrients while further enhancing the infiltration process.


This installation is an example of what a Rain Garden might look like in a residential or commercial setting.



√ Reduces the amount of runoff into storm sewers and Lake Erie.

√ Helps remove pollutants and nutrients from stormwater runoff before it enters our local waterways.

√ Provides habitat for birds and butterflies.



Development of the land has resulted in compacted soils and increased impervious surfaces. During rain events, instead of being absorbed and filtered by the soil, the stormwater runs off the land contributing to flooding, erosion, and water quality issues.


Rocky River was awarded a $210,000 grant from the Ohio Environmental Protection Agency (Ohio EPA) under the provisions of Section 319 of Ohio’s Nonpoint Source Program. This product or publication was financed in part or totally through this grant. The contents and views, including any opinions, findings, conclusions, or recommendations, contained in this product or publication are those of the authors and have not been subject to any Ohio EPA peer or administrative review and may not necessarily reflect the views of either Agency, and no official endorsement should be inferred.




James Umerley


Winter weather has arrived! The City of Rocky River has a parking ban law in effect when two (2) inches of snow fall during a twenty-four hour period. Please be aware during a snow event that once accumulation reaches two (2) inches the parking ban automatically goes into effect and no parking is allowed on City streets. As we know in Northeast Ohio, it is difficult to accurately predict what each snow storm will bring; therefore, before parking your car in the street please make sure that there has not been two new inches of snow in the last twenty-four hours.

The snow parking ban ends when either the accumulation is reduced to less than two inches or until the snow ban is lifted by the City.

You can read more about the snow parking ban from the Rocky River Codified Ordinance 351.19 (Codified Ordinances are located on the City’s website –

Thank you for your cooperation and assistance with the City’s snow parking ban. Having the roads clear of parked vehicles allows our safety forces critical access to residences during emergencies. In addition, snow plows can clear the snow efficiently and move ice and snow off of the catch basins which allows for melted snow to quickly move off our streets. Those efforts to keep our streets clear of snow and ice will allow the City to provide efficient services to all our residents.

If you have any questions about the snow ban please call the Rocky River Police Division at 440-331-1234 or City Hall at 440-331-0600.

Snow Ban Parking Information

James Umerley

Snow Ban Parking Information


The City of Rocky River has adopted a snow ban requirement that prohibits parking on City streets when snow is in excess of two inches of accumulation.  Once snow is accumulated over two inches, no parking will be permitted on City streets.  You may briefly stop to drop off or pick up persons or items at a residence.  Please note that once a snow ban prohibiting parking on all city streets is initiated, it will continue until weather conditions permit the parking ban to cease. 


You may have noticed that new “No Parking / Snow Ban” signs have been installed along the roadway at the entrances to the City.  The City will use electronic messages (i.e., email, texts, telephone calls) through the Ready Notify system, web site postings, as well as local media assistance to communicate when the street parking snow bans are being initiated and to communicate the end of the snow parking ban.  To keep abreast of these notifications please register with Ready Notify, so you will be knowledgeable when a parking ban is in effect.  Click here to register.


Thank you for your anticipated cooperation in following street parking - snow ban requirements.  Adherence to the no street parking during snow ban will ensure our safety forces have access in an emergency and allow street plowing to be accomplished in a safe and efficient manner. The no parking - snow ban requirements are defined in the Rocky River Codified Ordinances Section 351.19, titled, “Snow Emergency and Parking Ban”.  Violation of the street parking – snow ban is a minor misdemeanor for the first offense.

  If you have any questions, please do not hesitate to contact the Rocky River Police Division at 440-331-1234 or the City at 440-331-0600.

Conversion to the Regional Income Tax Agency (RITA)

James Umerley

Rocky River taxpayers recently received 3rd Quarter 2015 estimated tax bills from CCA (Central Collection Agency).  It is timely to communicate about the City’s conversion to the Regional Income Tax Agency (RITA) from CCA beginning January 1, 2016.  

Early in 2015, the City of Rocky River initiated a study to compare the service level and costs related to local income tax collection and administration. Using 2014 as the basis for comparison and acknowledging that there are some service level differences, it was found to be of financial benefit for the City to join the RITA.

The income tax rate of 2.00% (and related credit) that became effective January 1, 2015 will not change with the City’s conversion to RITA from CCA.

Both the 3rd and 4th Quarter 2015 estimated tax payments should be paid to CCA.  CCA has credited (or will credit) those payments to your account as 2015 estimated payments.  Your filing and payment information will be fowarded to RITA from CCA records and used to set up an individual account for you with RITA.  Tax returns for 2015 taxes will be filed with RITA.

See more information and answers to frequently asked questions at and for future alerts on this important conversion and to stay current on other events and activities in the City, make sure to sign up for e-updates through the City web site.


Detroit Road Traffic, Parking Analysis and Marion Ramp Feasibility Study

James Umerley

CLICK IMAGE to read the complete study

CLICK IMAGE to read the complete study

Executive Summary

The City of Rocky River was awarded a Transportation for Livable Communities Initiative (TLCI) grant through the Northeast Ohio Areawide Coordinating Agency (NOACA) to study traffic, parking, and pedestrian and bicycle movements in the vicinity of the Detroit Road corridor.

The project study area is within western Lakewood and eastern Rocky River in Cuyahoga County, Ohio. The limits extend along Lake Road from West Clifton Boulevard to Wagar Road and along Detroit Road between Wooster Road and Wagar Road for assessing traffic while the main study area for improvements to pedestrian, bicycle, and parking issues is focused along Detroit Road, between Lakeview Avenue and Old Detroit Road. There are traffic congestion and deficiencies in parking, pedestrian, and bicycle facilities within the residential and commercial district surrounding Detroit Road.

The purpose of this study was to assess existing conditions and determine improvements that can be made to better facilitate vehicular, pedestrian, and bicycle movements/connections within the study area as well as identify opportunities for improved parking facilities. Additionally, the study assessed the feasibility of removing or repurposing the Marion Ramps from the study area and the resulting impacts of this change in traffic pattern within the study area, specifically along West Clifton Boulevard, Sloane Avenue, Linda Street, and nearby residential streets. Traffic counts and associated analysis of traffic volumes and signal operations were assessed to determine existing and future Level of Service (LOS) to use as the basis of the recommendations.

The Detroit Road Traffic, Parking Analysis, and Marion Ramp Feasibility Study was created during a multi-level community engagement program that consisted of civic leaders, a focus group of stakeholders, and the general public. The overall direction of the study was driven by the Rocky River community stakeholders. Their value came into play in guiding the development, providing input, assessing issues, and formulating decisions as the project progressed. In a series of workshops, the stakeholders provided feedback and suggestions while the AECOM team supplied the technical input, analysis, and best practices for the concept and recommendation process.

Recommendations for improvements are categorized as short, medium, and long term improvements to address the varying needs of the community. The study identifies various improvements and their ability to address the goals of improving pedestrian and bike linkages. It also provides an increase of opportunities for parking and creating a more walkable experience, while offering acceptable levels of traffic operations. The timeframe for the implementation of these alternatives is variable and dependent upon specific need and available funding.

A summary of the recommendations and their associated implementation schedule are as follows:

Short-term Improvements: (0 – 2) years
1. Resurface Detroit Road *
2. Upgrade various project signals to include protected left-turn movements
3. Revise signal timings for better vehicular and pedestrian operations
4. Add Sharrows and associated signage to Detroit Road
5. Improve parking by preparing a parking wayfinding plan to educate patrons
6. Place bicycle racks proximate to Detroit Road
7. Improve/sign bicycle connections at Eldora Road and Dorothy Avenue

Mid-term Improvements: (3 – 5) years
1. Provide pedestrian “bump outs” along Detroit Road and decorative crosswalks
2. Improve curb ramps at intersections
3. Provide mid-block pedestrian crossings with Rectangular Rapid Flash Beacons (RRFB’s)
4. Reduce Clifton Avenue to one lane in each direction over bridge to provide bike lanes

Long-term Improvements: (5+) years
1. Remove the Marion Ramps, grade and provide basic landscape the areas adjacent to Lake Road
2. Re-route SR2 from Marion Ramp to coincide with US20 along West Clifton Boulevard and Sloane Avenue
3. Construct new Arundel Road intersection and connector road to Beach Cliff Blvd – including trail
4. Provide additional parking along Detroit and behind Beachcliff Market Square in area vacated by Marion Ramps
5. Connect Beachcliff area to the Linda Street Corridor
6. Construct a streetscape project that upgrades the existing signals along Detroit Road to new decorative mast arms with all new signal and pedestrian heads. Also, provide additional roadside amenities such as street trees, benches and trash receptacles.
7. Construct a pedestrian bridge spanning the Norfolk Southern (NS) railroad tracks

* Pavement resurfacing is part of the ODOT Urban Paving Program. Other roadway improvements can be undertaken with this mill/resurface project. Other items to be incorporated in the project are listed in the recommendations table above and costs associated with these items as well as other improvements, which can be implemented at the City’s discretion are provided in Appendix C. The costs are provided in a menu type format as they can be executed separately or in combination with other improvements.

Communication Tools for Utility Customers

James Umerley

Communication Tools for Utility Customers
Power in the palm of your hand

FirstEnergy’s new communication tools provide customers with simple and convenient ways to get the most current information related to their electric service, using the mediums they prefer.

Click HERE for the Communication Tools for Utility Customers Fact Sheet

Alerts offer important notifications related to power outages or bills

Customers can sign up to receive automated emails or text messages to stay informed on topics including:
■ Restoration updates in the event of an extended power outage
■ Notifications of expected power interruptions for scheduled service reliability work
■ Severe weather alerts in advance of storms
■ Billing reminders, including new bill available, payment due, payment posted or no payment received
■ Reminders of scheduled meter reading date

Get personalized account information with two-way text messaging

Using a series of short codes, customers can send text messages to 544487 (LIGHTS) to report a power outage,
request a status update on a reported outage, or make billing inquiries from a mobile phone. This customer-initiated
tool utilizes the existing text message service on a mobile device.
Short codes and frequently asked questions are available at

Mobile website and smartphone app offer on-the-go access to account services

With our mobile-optimized website and smartphone app, customers can easily manage their electric accounts on the
go. Features include:
■ Easy outage reporting and access to the mobile-optimized 24/7 Power Center outage maps
■ Secure management of a customer’s electric account
■ A click-to-call feature to reach our contact centers
■ Access to our full website
Customers will automatically connect to the mobile website when using a smartphone to visit or any of the operating company websites. The apps for our 10 electric operating
companies are available for Apple® iPhone® and Android™ smartphones. Use the keyword "FirstEnergy" or search
for your utility by name.

Enhanced 24/7 Power Center provides the most current outage information

Our enhanced 24/7 Power Center outage maps, available at, now display
individual outage locations with best-available estimated restoration times, as well as the possible cause of the
service disruption.
In addition, customers can receive a status update on a reported outage by logging into their accounts on the full or
mobile website. Information about other outage activity in the customer’s area also will be displayed.

Connect with FirstEnergy on social media

Stay connected with FirstEnergy and our 10 operating companies on Twitter, Facebook, LinkedIn, YouTube and
Flickr. Visit for a list of social media accounts.

Visit for more information and to enroll in alerts or text messaging.

Produced by FirstEnergy’s Communications Department



ReadyNotify Cuyahoga County Public Service Announcement

James Umerley

What is ReadyNotify?
ReadyNotify is a mass notification system used by Cuyahoga County and participating municipalities to issue emergency notifications to the public. It is similar to the communications systems schools use to notify parents of closures or other time-sensitive information. 

The system delivers messages to residents and businesses by telephone, cellular phone, text message, or electronic mail. The system is capable of sending messages to specific communities or the entire county. 

ReadyNotify is primarily used for emergency notifications, when rapid and accurate information is essential for your immediate safety; however you may choose to be notified of general Cuyahoga County Government News as well. 

What Type of Notifications Will I receive? 
You can expect to receive notifications about:

  • Emergency Events
  • Cuyahoga County Government News
  • Cuyahoga County Building Closures
  • Water Boil Alerts
  • Safety Messages
  • Other Information

What Type of Information is Required to Register?
Participating in the ReadyNotify Program is voluntary. A valid email and phone number will be needed to sign-up. During the registration process we will ask you to give us information about yourself such as your address, your primary language, and if you require any special assistance during an emergency event. Only information indicated with a star * is required. For information about registering for a free email account click here.

How Will I Receive Messages?
When you sign-up in the system, you will receive emails as well as have the opportunity to choose how you want to receive additional messages. Additional messages can be delivered in the following ways:

  • Cell Phone
  • Home Phone
  • Work Phone
  • SMS/Text Messaging
  • Fax

Did you know?
Having redundant sources of emergency notifications on mobile devices will ensure you get the right message during an emergency.